Refund policy

Return & Replacement Policy

At Gratitude Scents, we want you to feel confident and happy with your AWAKEN purchase. Because of the personal and hygienic nature of our aromatherapy products, we do not accept returns or offer refunds on purchases.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at gratitudescents@gmail.com.

Please include:

Your order number
A brief description of the issue
Photos of the product and packaging, if applicable

If your order qualifies, we will be happy to send you a replacement at no additional cost.

Replacements

Replacement products are subject to availability. If the exact product is unavailable, we may offer a comparable replacement.

Shipping Issues

Gratitude Scents is not responsible for packages that are lost, stolen, or delivered to an incorrect address provided at checkout. If your package is damaged during transit, please contact us within 7 days of delivery so we can determine the best way to assist you.

Final Sale

All purchases are considered final sale. We do not offer refunds, exchanges, or returns due to a change of mind, scent preference, or personal preference.

We appreciate your understanding and are always happy to help if there is an issue with your order.

Questions?
Please contact us at gratitudescents@gmail.com